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[{"path":"/Skoda/Pages/English/FAQ/HeaderText","id":"d0aa9350-0d61-4d5f-97b2-d271466e6e7d","content":"{\"header\":\"Frequently Asked Questions\",\"subheader\":\"We have put together the most common questions for you so that you will find the information you are looking for.\"}","repositoryId":"0bfeec13-cc5b-4206-9e91-f47ebb7b0930","type":"bb:structuredcontent","length":0,"properties":{},"renditions":null,"children":null,"relationships":[],"structuredContent":true,"resolved":true}]
[{"path":"/Skoda/Pages/English/FAQ/FAQ","id":"3cc729b2-4661-45be-be3c-3a61244595f8","content":"{\"sections\":[{\"Question\":\"What is the Customer Portal?\",\"TrackingKey\":\"What is the Customer Portal?\",\"Answer\":[{\"text\":\"\u003Cp\u003EManaging your account is simple. Check your balance, request a settlement figure, review your details and more. Ensuring your contact details are accurate is really important and means that we can continue to give you a high standard of service, throughout your agreement.\u003C/p\u003E\\n\\n\u003Cp\u003EWe’ve made the process as quick as possible, just log in to check your name and your contact details are up to date.\u003C/p\u003E\\n\"}]},{\"Question\":\"Who can view their account online?\",\"TrackingKey\":\"Who can view their account online?\",\"Answer\":[{\"text\":\"\u003Cp\u003EAny private individual (non-business) customers with a Personal Contract Plan, Contract Hire, Lease Purchase or Hire Purchase Agreement can access their account online at the moment but we will be adding more access for other products soon.\u003C/p\u003E\\n\\n\u003Cp\u003EIf you need to discuss another account type with us, please be aware that although we are working hard to answer all our customer calls, you may experience a longer wait than usual.\u003C/p\u003E\\n\\n\u003Cp\u003EFor more information, please visit our \u003Ca href=\\\"https://customer.vwfs.co.uk/contact-us.html\\\"\u003EContact Us\u003C/a\u003E page.\u003C/p\u003E\\n\"}]},{\"Question\":\"How can I register to manage my account online?\",\"TrackingKey\":\"How can I register to manage my account online?\",\"Answer\":[{\"text\":\"\u003Cp\u003ESigning up is simple and only takes minutes. To register, you will need to input your email address and a password which should be at least 6 characters.\u003C/p\u003E\\n\\n\u003Cp\u003EFor security reasons we need to validate your details with the following information (as stated in your agreement with us):\u003C/p\u003E\\n\\n\u003Cul\u003E\\n\\t\u003Cli\u003EYour first name and surname\u003C/li\u003E\\n\\t\u003Cli\u003EYour date of birth\u003C/li\u003E\\n\\t\u003Cli\u003EYour vehicle registration number\u003C/li\u003E\\n\\t\u003Cli\u003EThe last 4 digits of your 8 digit bank account number\u003C/li\u003E\\n\u003C/ul\u003E\\n\"}]},{\"Question\":\"I have received my activation link but I still can\u0027t log in. What should I do?\",\"TrackingKey\":\"I have received my activation link but I still can\u0027t log in. What should I do?\",\"Answer\":[{\"text\":\"\u003Cp\u003EWhen you first register your online account, you will receive an email to the email address you provided. Within the email, you will find a link which you will need to click to activate your account. Please note, this activation link is only valid for 72 hours from the time it is created. If you are unable to activate your account within 72 hours, you’ll simply need to return to the login page and request a new activation link.\u003C/p\u003E\\n\"}]},{\"Question\":\"How do I reset my password?\",\"TrackingKey\":\"How do I reset my password?\",\"Answer\":[{\"text\":\"\u003Cp\u003EYou can easily reset the password at any time: select “Forgot password” on the login screen and we will send you an email so that you can create a new password.\u003C/p\u003E\\n\"}]},{\"Question\":\"What can I see in my dashboard?\",\"TrackingKey\":\"What can I see in my dashboard?\",\"Answer\":[{\"text\":\"\u003Cp\u003EOn your dashboard you can see all of your active finance agreements and the details associated with them, including contract details, vehicle details and your details. There are a number of actions you can carry out which include getting a settlement figure and requesting a statement.\u003C/p\u003E\\n\"}]},{\"Question\":\"Having trouble registering?\",\"TrackingKey\":\"Having trouble registering?\",\"Answer\":[{\"text\":\"\u003Cp\u003E\u003Cstrong\u003EAre you using an incorrect bank account number?\u003C/strong\u003E\u003C/p\u003E\\n\\n\u003Cp\u003EWe validate the bank account information that you enter against the currently registered bank account on your agreement. The bank account number is eight digits long and you should not use your sixteen digit card number.\u003C/p\u003E\\n\"},{\"text\":\"\u003Cp\u003E\u003Cstrong\u003EAre you a business customer?\u003C/strong\u003E\u003C/p\u003E\\n\\n\u003Cp\u003EAt present it is only possible to register if you are a private individual customer. If you are a Sole Trader, Partnership, Charity, Limited Company or PLC we will let you know when this service becomes available to you.\u003C/p\u003E\\n\"},{\"text\":\"\u003Cp\u003E\u003Cstrong\u003EDo you have a Finance Lease agreement or a Service Plan agreement without a linked finance agreement?\u003C/strong\u003E\u003C/p\u003E\\n\\n\u003Cp\u003EAt present it is only possible to register if you have a Solutions, Hire Purchase, Lease Purchase or Contract Hire agreement. If you have a Finance Lease agreement or a Service Plan agreement without a linked finance agreement we will let you know when this service becomes available to you. In the meantime you can visit our \u003Ca href=\\\"https://customer.vwfs.co.uk/contact-us.html\\\"\u003EContact Us\u003C/a\u003E page which answers many common questions.\u003C/p\u003E\\n\"},{\"text\":\"\u003Cp\u003E\u003Cstrong\u003EHave you changed your registration number and not told us?\u003C/strong\u003E\u003C/p\u003E\\n\\n\u003Cp\u003EWe validate the information that you enter against the agreement data that we hold. If you have changed the registration number on your vehicle and not told us please try entering the registration number as it appears on your agreement documents.\u003C/p\u003E\\n\"},{\"text\":\"\u003Cp\u003E\u003Cstrong\u003EHave you changed your name and not told us?\u003C/strong\u003E\u003C/p\u003E\\n\\n\u003Cp\u003EWe validate the information that you enter against the agreement data that we hold. If you have changed your name and not told us please try entering your name as it appears on your agreement documents.\u003C/p\u003E\\n\"},{\"text\":\"\u003Cp\u003E\u003Cstrong\u003ENone of the suggestions above have helped?\u003C/strong\u003E\u003C/p\u003E\\n\\n\u003Cp\u003EPlease visit our \u003Ca href=\\\"https://customer.vwfs.co.uk/contact-us.html\\\"\u003EContact Us\u003C/a\u003E page for other sources of help.\u003C/p\u003E\\n\"}]},{\"Question\":\"Having financial difficulties?\",\"TrackingKey\":\"Having financial difficulties?\",\"Answer\":[{\"text\":\"\u003Cp\u003EIf you are experiencing problems in making a payment towards your agreement, please log in or register and request contact. We are here to help with a variety of options.\u003C/p\u003E\\n\\n\u003Cp\u003EIndependent financial advice can be obtained from your local Citizens Advice Bureau.\u003C/p\u003E\\n\\n\u003Cp\u003EFree debt management advice is available from Stepchange on 0800 138 1111 or \u003Ca href=\\\"http://www.stepchange.org/\\\" title=\\\"http://www.stepchange.org\\\"\u003Ewww.stepchange.org\u003C/a\u003E\u003C/p\u003E\\n\"}]},{\"Question\":\"Can I pay a lump sum amount off my agreement?\",\"TrackingKey\":\"Can I pay a lump sum amount off my agreement?\",\"Answer\":[{\"text\":\"\u003Cp\u003EOnly customers with Solutions (PCP), Hire Purchase or Lease Purchase products are able to make a lump sum payment and either reduce your agreement term (Fixed Term) or on-going monthly payments (Fixed Rental).\u003C/p\u003E\\n\"}]},{\"Question\":\"How do I make a partial payment?\",\"TrackingKey\":\"How do I make a partial payment?\",\"Answer\":[{\"text\":\"\u003Cp\u003EIf you wish to reduce the balance of your credit Agreement (i.e. you make a partial payment) you must contact Volkswagen Financial Services and inform them if you want to reduce the monthly repayments or shorten the remaining term. Once the payment is made the finance Agreement will be re-calculated. Any partial payment made is in addition to your agreed repayment amounts and does not mean that you can pay less the following month(s), or increase your agreed repayment amounts. Please visit our \u003Ca href=\\\"https://customer.vwfs.co.uk/Forms/Partial-Payment.html\\\" title=\\\"https://customer.vwfs.co.uk/Forms/Partial-Payment.html\\\"\u003EPartial Payments\u003C/a\u003E page for more information.\u003C/p\u003E\\n\"}]},{\"Question\":\"How many times can I make a partial payment during the finance agreement?\",\"TrackingKey\":\"How many times can I make a partial payment during the finance agreement?\",\"Answer\":[{\"text\":\"\u003Cp\u003EYou can make as many additional partial payments of any amount you wish, as long as ŠKODA Financial Services has been notified verbally or in writing. Without this notification, no payment will be processed. A partial payment must be cleared funds before it can be applied to your agreement.\u003C/p\u003E\\n\"}]},{\"Question\":\"What is an Amortisation Statement?\",\"TrackingKey\":\"What is an Amortisation Statement?\",\"Answer\":[{\"text\":\"\u003Cp\u003EAn amortisation statement shows all the future repayment amounts still remaining to the end of the agreement, plus any arrears there may be at the time of request. You can request this statement at any time during the agreement.\u003C/p\u003E\\n\\n\u003Cp\u003EPlease could you provide an explanation of the figures on my annual statement?\u003C/p\u003E\\n\\n\u003Cp\u003E\u003Ca href=\\\"/content/atom/0bfeec13-cc5b-4206-9e91-f47ebb7b0930/content?id=5d1d6ef4-c0bb-405b-9123-576314ce632e\\\" target=\\\"_blank\\\"\u003E\u003Cu\u003EClick here for an example of an Annual Statement\u003C/u\u003E \u003C/a\u003E\u003C/p\u003E\\n\"}]},{\"Question\":\"Am I required to renew the Road Fund License (RFL) for my Contract Hire vehicle?\",\"TrackingKey\":\"Am I required to renew the Road Fund License (RFL) for my Contract Hire vehicle?\",\"Answer\":[{\"text\":\"\u003Cp\u003EWe will tax and provide roadside assistance for every year of your agreement. The DVLA has introduced an online vehicle road tax system; this acts as confirmation that your vehicle will be taxed during the duration of your agreement in accordance with DVLA requirements. For more information on this please visit \u003Ca href=\\\"https://www.gov.uk/vehicle-tax\\\" title=\\\"https://www.gov.uk/vehicle-tax\\\"\u003Ewww.gov.uk/vehicle-tax\u003C/a\u003E\u003C/p\u003E\\n\"}]},{\"Question\":\"Does my vehicle require to be taxed, MOT and insured when returning to you?\",\"TrackingKey\":\"Does my vehicle require to be taxed, MOT and insured when returning to you?\",\"Answer\":[{\"text\":\"\u003Cp\u003EUnder the terms and condition of your agreement the vehicle requires to be roadworthy therefore these items are mandatory. Please click here to see how your agreement works:\u003C/p\u003E\\n\\n\u003Cul\u003E\\n\\t\u003Cli\u003E\u003Ca href=\\\"https://customer.vwfs.co.uk/car-finance-options/purchase-products.html#solutions_personalcontractplan\\\" target=\\\"_blank\\\"\u003E\u003Cu\u003EAbout Solutions PCP\u003C/u\u003E\u003C/a\u003E\u003C/li\u003E\\n\\t\u003Cli\u003E\u003Ca href=\\\"https://customer.vwfs.co.uk/car-finance-options/hire-products.html#contract_hire\\\"\u003E\u003Cu\u003EAbout Contract Hire\u003C/u\u003E\u003C/a\u003E\u003C/li\u003E\\n\u003C/ul\u003E\\n\"}]},{\"Question\":\"My vehicle has been involved in an insurance claim - what should I do?\",\"TrackingKey\":\"My vehicle has been involved in an insurance claim - what should I do?\",\"Answer\":[{\"text\":\"\u003Cp\u003EIt is important that you continue to pay all monthly payments when due until the matter is resolved. If your vehicle has been in an accident and is not a total loss then you will need to have this repaired at one of our approved retailers.\u003C/p\u003E\\n\\n\u003Cp\u003EHowever if your vehicle has been deemed a total loss as it has been stolen or written off you will need to get in contact with us in order that we can advise of the full process depending on the finance product you have. Please have to hand the last known mileage of the vehicle, the name of your insurance company and any reference numbers you have for them.\u003C/p\u003E\\n\\n\u003Cp\u003EFor more information, please visit our \u003Ca href=\\\"https://customer.vwfs.co.uk/contact-us.html\\\" title=\\\"https://customer.vwfs.co.uk/contact-us.html\\\"\u003EContact Us\u003C/a\u003E page.\u003C/p\u003E\\n\"}]},{\"Question\":\"What do I need to do if I am planning on travelling abroad with my vehicle?\",\"TrackingKey\":\"What do I need to do if I am planning on travelling abroad with my vehicle?\",\"Answer\":[{\"text\":\"\u003Cp\u003EIf you have a Solutions (PCP), Hire Purchase or Lease Purchase finance agreement with us, the vehicle is not allowed to be taken outside the United Kingdom without our permission except that you may take it to any country within the European Union for up to 60 days in any calendar year. However, please ensure that you have adequate insurance cover.\u003C/p\u003E\\n\\n\u003Cp\u003EIf you have a Contract Hire finance agreement with us and wish to take the vehicle abroad, you will need to obtain a VE103 Foreign Travel Authority certificate from us. It is also important that you have adequate insurance cover.\u003C/p\u003E\\n\\n\u003Cp\u003EPlease submit your request by simply completing the relevant form found in the link below.\u003C/p\u003E\\n\\n\u003Cp\u003E\u003Ca href=\\\"https://customer.vwfs.co.uk/managing-your-agreement/travelling-abroad.html\\\" target=\\\"_blank\\\"\u003E\u003Cu\u003EVE103 Foreign Travel Authority certificate request form\u003C/u\u003E\u003C/a\u003E\u003C/p\u003E\\n\\n\u003Cp\u003EYou will be sent your VE103 Foreign Travel Authority certificate within 14 days of your request. Please note this is valid for one year only and allows travel for up to 60 days in Europe.\u003C/p\u003E\\n\"}]},{\"Question\":\"I\u0027ve changed my personal details, what do I need to do?\",\"TrackingKey\":\"I\u0027ve changed my personal details, what do I need to do?\",\"Answer\":[{\"text\":\"\u003Cp\u003EPrivate individuals can log in and update their personal details on the \u003Ca href=\\\"/customer-portal/en/private/my-profile\\\"\u003EMy Profile\u003C/a\u003E page instantly.\u003C/p\u003E\\n\"}]},{\"Question\":\"Can I re-finance the optional final (balloon) payment on a Solutions (PCP) or Lease Purchase Agreement?\",\"TrackingKey\":\"Can I re-finance the optional final (balloon) payment on a Solutions (PCP) or Lease Purchase Agreement?\",\"Answer\":[{\"text\":\"\u003Cp\u003EŠKODA Financial Services may consider a request to re-finance the optional final (balloon) payment, but it will be subject to underwriting as would a new application for finance.\u003C/p\u003E\\n\"}]},{\"Question\":\"Who arranges the collection of my vehicle at the end of my agreement?\",\"TrackingKey\":\"Who arranges the collection of my vehicle at the end of my agreement?\",\"Answer\":[{\"text\":\"\u003Cp\u003E\u003Cstrong\u003ESolutions\u003C/strong\u003E - Once you have advised us that this is your chosen option, towards the end of your agreement we will contact our agents BCA to contact you and arrange a convenient time to inspect and collect the vehicle. Please note that charges may apply. \u003C/p\u003E\\n\\n\u003Cp\u003E\u003Cstrong\u003EContract Hire\u003C/strong\u003E - We will contact you 4 months before the end of your contract to advise you that the agreement is coming to an end. Our agents BCA will then contact you to arrange a convenient time to inspect and collect the vehicle. \u003C/p\u003E\\n\"}]},{\"Question\":\"I would like to keep my car but cannot afford to pay the final balloon amount, what are my options?\",\"TrackingKey\":\"I would like to keep my car but cannot afford to pay the final balloon amount, what are my options?\",\"Answer\":[{\"text\":\"\u003Cp\u003EIf you have a Solutions (PCP) or Lease Purchase finance agreement with us you may be able to spread the cost of the balloon. We can consider arranging this for you subject to your status and satisfactory payment history.\u003C/p\u003E\\n\\n\u003Cp\u003EShould you wish to be considered for this option please \u003Ca href=\\\"https://customer.vwfs.co.uk/contact-us.html\\\" title=\\\"https://customer.vwfs.co.uk/contact-us.html\\\"\u003Econtact us\u003C/a\u003E at least 1 month prior to the end of your agreement, in order for us to advise you of the process, provide a quote and submit your details for an underwriting decision in a timely manner.\u003C/p\u003E\\n\"}]},{\"Question\":\"Why do I have to pay an acceptance and option-to-purchase fee? What are they for?\",\"TrackingKey\":\"Why do I have to pay an acceptance and option-to-purchase fee? What are they for?\",\"Answer\":[{\"text\":\"\u003Cp\u003EAcceptance fees and option-to-purchase fees are charged on most agreements and contribute towards our administration costs.\u003C/p\u003E\\n\"}]},{\"Question\":\"Once I have made all payments on my agreement, how long until I can receive a clearance letter?\",\"TrackingKey\":\"Once I have made all payments on my agreement, how long until I can receive a clearance letter?\",\"Answer\":[{\"text\":\"\u003Cp\u003EWe aim to provide a clearance letter within 14 days. If you have made any overpayments these will be refunded automatically into the account details that we hold on the agreement.\u003C/p\u003E\\n\"}]},{\"Question\":\"What are my options at the end of the agreement?\",\"TrackingKey\":\"What are my options at the end of the agreement?\",\"Answer\":[{\"text\":\"\u003Cp\u003EThis will depend on the finance agreement you have with us. Please click on the relevant link below:\u003C/p\u003E\\n\\n\u003Cul\u003E\\n\\t\u003Cli\u003E\u003Ca href=\\\"https://customer.vwfs.co.uk/car-finance-options/purchase-products.html#solutions_personalcontractplan\\\" target=\\\"_blank\\\"\u003E\u003Cu\u003ESolutions PCP\u003C/u\u003E\u003C/a\u003E\u003C/li\u003E\\n\\t\u003Cli\u003E\u003Ca href=\\\"https://customer.vwfs.co.uk/car-finance-options/purchase-products.html#hire_purchase\\\" target=\\\"_blank\\\"\u003E\u003Cu\u003EHire Purchase\u003C/u\u003E\u003C/a\u003E\u003C/li\u003E\\n\\t\u003Cli\u003E\u003Ca href=\\\"https://customer.vwfs.co.uk/car-finance-options/purchase-products.html#lease_purchase\\\" target=\\\"_blank\\\"\u003E\u003Cu\u003ELease Purchase\u003C/u\u003E\u003C/a\u003E\u003C/li\u003E\\n\\t\u003Cli\u003E\u003Ca href=\\\"https://customer.vwfs.co.uk/car-finance-options/hire-products.html#contract_hire\\\" target=\\\"_blank\\\"\u003E\u003Cu\u003EContract Hire\u003C/u\u003E\u003C/a\u003E\u003C/li\u003E\\n\\t\u003Cli\u003E\u003Ca href=\\\"https://customer.vwfs.co.uk/car-finance-options/hire-products.html#finance_lease_-_fullpayout\\\" target=\\\"_blank\\\"\u003E\u003Cu\u003EFinance Lease\u003C/u\u003E\u003C/a\u003E\u003C/li\u003E\\n\u003C/ul\u003E\\n\"}]},{\"Question\":\"Support if you have been affected by Coronavirus (COVID-19)\",\"TrackingKey\":\"Support if you have been affected by Coronavirus (COVID-19)\",\"Answer\":[{\"text\":\"\u003Cp\u003EOur priority is to help people to keep driving their vehicles. In these uncertain times we want to assure you that we are doing our utmost to support our customers. If you have any questions or need any support due to the impacts of Coronavirus (COVID-19), please visit our \u003Ca href=\\\"https://customer.vwfs.co.uk/contact-us.html\\\"\u003EContact Us\u003C/a\u003E page.\u003C/p\u003E\\n\"}]}]}","repositoryId":"0bfeec13-cc5b-4206-9e91-f47ebb7b0930","type":"bb:structuredcontent","length":0,"properties":{},"renditions":null,"children":null,"relationships":[],"structuredContent":true,"resolved":true}]
[{"path":"/Skoda/Pages/English/Icon-Footer","id":"9d890c25-64dc-41b4-9805-465f47c0cbdd","content":"{\"MainTitle\":\"How can we help?\",\"columns\":\"2\",\"sections\":[{\"Icon\":\"fa-question\",\"Subheadline\":\"FAQs\",\"Text\":\"\u003Cp\u003EOur most commonly asked questions, to help you find the information you are looking for.\u003C/p\u003E\\n\",\"Linktext\":\"Go to FAQ\",\"Linkurl\":\"/customer-portal/en/public/faq\"}]}","repositoryId":"0bfeec13-cc5b-4206-9e91-f47ebb7b0930","type":"bb:structuredcontent","length":0,"properties":{},"renditions":null,"children":null,"relationships":[],"structuredContent":true,"resolved":true}]
[{"path":"/Skoda/Pages/English/Footer","id":"03532095-50dc-4520-893f-75ea31ba9eaf","content":"{\"gotoTopText\":\"To the top\",\"links\":[{\"text\":\"Legal Notice\",\"url\":\"/customer-portal/p/en/public/legal-notice\"},{\"text\":\"Privacy Policy\",\"url\":\"/customer-portal/p/en/public/privacy-policy\"},{\"text\":\"Cookie Policy\",\"url\":\"/customer-portal/p/en/public/cookie-policy\"},{\"text\":\"Modern Slavery Statement\",\"url\":\"/customer-portal/p/en/public/modern-slavery-statement\"},{\"text\":\"Third Party License Notice\",\"url\":\"/customer-portal/p/en/public/third-party-licenses\"}],\"copyrightText\":\"Volkswagen Financial Services UK 2020\",\"additionalCopyrightText\":\"Volkswagen Financial Services (United Kingdom) Limited (VWFS) - company registration number 2835230, VAT registration number GB 745 9638 83 is a wholly owned subsidiary of Volkswagen Financial Services AG, whose registered office is at Yeomans Drive, Blakelands, Milton Keynes, MK14 5LR, a company authorised to conduct business in the United Kingdom. Volkswagen Financial Services (UK) Limited is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 311988. You can check this on the Financial Services Register by visiting \u003Ca target=\\\"_blank\\\" href=\\\"http://www.fca.org.uk\\\"\u003Ewww.fca.org.uk\u003C/a\u003E.\",\"footnotes\":[]}","repositoryId":"0bfeec13-cc5b-4206-9e91-f47ebb7b0930","type":"bb:structuredcontent","length":0,"properties":{},"renditions":null,"children":null,"relationships":[],"structuredContent":true,"resolved":true}]